Your information, handled with care.

Who we are

This policy explains how Growth City Digital (“we”, “us”) collects and uses personal information through gcdigital.co.za and when you contact or work with us. We follow the Protection of Personal Information Act, 2013 (POPIA).

Responsible party: Growth City Digital (Pty) Ltd (registration number 2026/295098/07), 22 Carters Road, Rhodesdene, Kimberley, 8301.
Information Officer: Name, support@gcdigital.co.za. Confirm registration with the Information Regulator

What we collect

• Details you give us: your name, email, phone number, business name and anything you share when you book a call, email us or message us on WhatsApp.
• Booking information: the date and time you choose, and any answers you give on the booking form.
• Website usage: pages visited, device and browser type, and approximate location, collected through cookies and analytics tools if you allow them.
• Client information: if you become a client, the business and customer information needed to run your ads and CRM.

How we use it

• To reply to your enquiries and hold strategy calls.
• To deliver the services you’ve asked us for, including ads, content, CRM and reporting.
• To send you information about our services, where you’ve agreed to this or are an existing client. You can opt out at any time.
• To understand how people use our website and improve it.
• To meet our legal and accounting obligations.

We only process personal information where POPIA allows it: with your consent, to perform a contract with you, to meet a legal obligation, or for our legitimate interests where these don’t override your rights.

Cookies and tracking

We use cookies for analytics and advertising only if you accept them in our cookie banner. You can change your choice at any time. Our website may use:

• Analytics to see how the site is used. Name the analytics tool, e.g. Google Analytics
• The Meta Pixel to measure and improve our own advertising.
• Calendly to show our booking calendar.

Who we share it with

We don’t sell your personal information. We share it only with service providers that help us run our business, under agreements that require them to protect it. These include:

• Calendly (booking), Meta (advertising), and our CRM provider.
• Our website host and email provider. Name host and email provider
• Professional advisers, or authorities where the law requires it.

Information stored outside South Africa

Some of these providers store information outside South Africa. When that happens, we use providers bound by laws, rules or agreements that give a level of protection comparable to POPIA, as section 72 requires.

How long we keep it

We keep personal information only for as long as we need it for the purposes above, or as long as the law requires. Enquiries that don’t lead to work are deleted after period, e.g. 12 months. Client records are kept for period, e.g. 5 years for tax and accounting purposes.

How we protect it

We use reasonable technical and organisational measures to protect your information, including access controls, secure passwords and reputable service providers. If a security breach affects your information, we’ll notify you and the Information Regulator as POPIA requires.

Your rights

Under POPIA you can:

• Ask whether we hold your personal information, and request a copy.
• Ask us to correct or delete it.
• Object to us processing it, including for direct marketing.
• Withdraw consent you’ve given.
• Lodge a complaint with the Information Regulator at inforegulator.org.za. Verify current Regulator contact details

To use any of these rights, email support@gcdigital.co.za. Our PAIA manual is available on request. Confirm PAIA manual exists

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.